Braw Mountain Company GDPR Privacy Policy
Effective Date: [27/02/2025]
1. Introduction
Braw Mountain Company ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR).
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2. Data Controller
Braw Mountain Company acts as the data controller for the personal data we process. If you have any questions regarding this policy or our data practices, please contact us at:
Email: info@brawmountaincompany.co.uk
3. Personal Data We Collect
We may collect and process the following types of personal data:
Identity Data – Name, date of birth, and contact details (email, phone number, address).Booking & Transaction Data – Details of services booked, payment information, and transaction history.Technical Data – IP address, browser type, and website usage data collected through cookies.Health & Safety Information – Relevant medical conditions or emergency contact details necessary for guided activities.Marketing Preferences – Your preferences for receiving communications from us.
4. How We Collect Your Data
We collect your data in the following ways:
Direct Interactions – When you book a service, contact us, or sign up for newsletters.
Automated Technologies – When you visit our website, cookies and analytics tools may collect certain data.
Third-Party Sources – Payment processors or referral partners may provide us with necessary information.
5. How We Use Your Data
We process your personal data for the following purposes:
To manage bookings and provide guiding services.
To communicate important updates regarding your bookings.
To ensure participant safety during our activities.
To comply with legal and regulatory obligations.
To improve our website and services.
To send marketing communications where consent has been given.
6. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases for processing personal data:
Contractual Necessity – To provide our guiding services.
Legal Obligation – To comply with legal requirements, such as safety regulations.
Legitimate Interests – To improve our services and business operations.
Consent – For marketing communications (you can withdraw consent at any time).
7. Data Retention
We retain personal data only as long as necessary for the purposes stated in this policy. Retention periods vary based on legal requirements and business needs:
Booking Records: Up to 7 years for tax and legal compliance.
Safety Records: Retained as required by industry regulations.
Marketing Data: Until consent is withdrawn.
8. Data Sharing
We do not sell or rent personal data. We may share your data with:
Service Providers – Assisting in payment processing and website analytics.
Legal Authorities – If required by law.
Emergency Services – In case of incidents during our guided activities.
9. International Data Transfers
If we transfer your data outside the UK or EEA, we ensure adequate safeguards are in place, such as standard contractual clauses or reliance on third-party certifications.
10. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Access – Request a copy of your personal data.
Rectification – Request corrections to inaccurate data.
Erasure – Request deletion of your data (subject to legal obligations).Restriction – Limit how we process your data.
Objection – Object to processing based on legitimate interests.
Data Portability – Request your data in a structured format.
Withdraw Consent – Opt-out of marketing communications at any time.
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To exercise these rights, contact us at info@brawmountaincompany.co.uk.
11. Data Security
We implement appropriate security measures to protect personal data from unauthorized access, loss, or misuse. These measures include encryption, access controls, and regular security assessments.
12. Cookies & Tracking Technologies
Our website uses cookies to enhance user experience and gather analytics data. You can manage cookie settings through your browser preferences.
13. Complaints
If you have concerns about how we handle your data, please contact us first. If unresolved, you have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO) at https://ico.org.uk/.
14. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with the revised effective date.
For any questions regarding this policy, please contact us at info@brawmountaincompany.co.uk.By using our services, you acknowledge that you have read and understood this Privacy Policy.
Braw Mountain Company