Terms and Conditions

• Whilst we ensure a high professional standard throughout, all clients must be aware that participation in mountaineering activities involves an acceptance of risk and of responsibility for the consequences of one’s own actions.

• Hill walking, Mountaineering and Rock climbing , even when undertaken with Guides, Instructors and Leaders is an adventure pursuit with high levels of uncertainty and potential risk. No specific element of an advertised service can be guaranteed with certainty in these environments.

• By engaging in services you understand: you are hiring a Guide, Instructor or Leader for their expertise and not for the guaranteed successful outcome with respect to a specific objective, goals,  routes and or summits. The Guide, Instructor or Leader will endeavour to ensure success with respect to those specific objectives. This However cannot be guaranteed, safety of yourself and all party members will remain the number one priority. Any objective which the Guide/ Instructor or leader deems to contradict this will be altered to maintain the safety of all. 

  • If it is clear from the outset that the advertised or primary objective is not feasible on the grounds of safety, then an alternative objective will be offered for the same date(s). This will be at the discretion of the a Guide, Instructor or Leader

• Braw Mountain Company reserve the right to allocate each participant a freelance Guide, Instructor or Leader, who will be fully insured and appropriately experienced for the event.

• Our Guides, Instructors and Leaders reserve the right to exclude any member from participation on planned event or mountain activities if he or she might endanger the success or safety of the rest of the party through lack of fitness, ill-health, or dangerous technique or believed to be under the influence of drugs or alcohol. We can make no refunds of fees paid to members so excluded.

• All members of our courses/activities agree to act in an appropriate manner and treat all participants and Guides/Instructors/Leaders with respect. Any person contradicting this will be subject to removal from the course and will forfeit all professional protection and duty of care from the Guide, Instructor or Leader.  We can make no refunds of fees paid to members so excluded.

• Any members of the activity/course who act in contravention of the decisions or advice of their Guide, Instructor or Leader, or else undertake independent hillwalking activities or other events during the course forfeit all professional protection and duty of care from the Guide, Instructor or Leader. We can make no refunds of fees under these circumstances.

• The information on our website is for guidance. We make every effort to ensure it is correct but cannot be responsible for any inaccuracies or subsequent alterations of itineraries which are beyond our control either before or during any scheduled trip.

• No pets or animals will be allowed to accompany any public group events. Dogs are allowed on bespoke/ private bookings – This must be pre-arranged with the Guide/Instructor/ Leader and will be at their discretion, owners accept full responsibility for their Pets in this circumstance.

• All participants must accept that, Braw Mountain Company is not under any liability whatsoever in respect of loss or damage to personal property, not caused by the negligence or default of Braw Mountain Company whilst attending the course.

• All participants must agree to pay the full cost of any damage done to hired or borrowed equipment due to negligence or deliberate misuse.

• All under 18’s must be supervised by a parent or legal guardian.

• Braw mountain company will under No circumstances provide instruction to any clients they believe to be under the influence of alcohol or drugs.

 

Booking Fees

• Bookings are only confirmed once payment has been made and the completed booking form has been returned. Booking forms should be submitted as soon as possible. (In some cases it may be possible to make a booking with a 50% deposit. To request this please contact us prior)

• All balances must be paid two weeks prior to the commencement date of the course. If fees are not received by then we are under no obligation to hold your reservation. Braw Mountain Company reserves the right to treat the booking as cancelled by the client, resulting in loss of deposit.

 

Cancellation by Client

• Cancellations made prior to 28 days of the start date of the course will be liable for a 20% of total booking fee.

• Cancellations made within 28 days of the start date of the course will be liable for a 50% of total booking fee.

• Cancellations made within 2 week of the start date of the course will be liable for 100% of the full fee.

 

 

We strongly recommend clients take out appropriate cancellation insurance such as that through the British Mountaineering Council.

 

 

Cancellation by Braw Mountain Company 

• Whilst every attempt is made to ensure that advertised courses run, the company will notify the customer of cancellation as soon as practicable where it believes on reasonable grounds that cancellation is necessary.

• In the event of cancellation by the Company, customers will be offered the choice of the following options:

  • Full refund of the paid course

  • Another booking on a different date of the same price.

• In the event of extreme weather conditions that prevent the running of a course, appropriate alternatives will be suggested. These will be discussed with the client in detail with as much notice as possible. If clients choose not to accept the alternative options available, this will be viewed as a cancellation by the client resulting in no refunds given.

• If weather conditions are too poor to allow the running of the course or any alternatives at all, then customers will be offered an alternative booking on a different date or a full refund. 

• If cancellation of the event is during the activity for reasons of safety, no refund will be issued.

 

Please note that we are unable to refund any associated costs, such as accommodation or transport.